Soft Skills
MSP-SSkills-03
About the course
Learn to engage deeply with others, understand their perspectives, and respond thoughtfully. Through practical challenges, develop essential listening techniques to enhance your professional and personal relationships. Thus, developing the confidence and skills needed to become a more empathetic and effective communicator.
Benefits
- Active listening fundamentals: Elevate your MSP's client interactions, fostering deeper understanding and trust.
- Cultivate patience and presence: Learn how to navigate challenges calmly, ultimately improving service delivery and overall efficacy.
- Techniques for Effective Questioning: Discover how to better understand the perspectives and concerns of others, nurturing empathy better outcomes when addressing issues.
Duration: 14 minutes.
Upon successful completion of the five Soft Skills modules, you are eligible to take the examination and obtain your Communication Expert Certificate.
MSP Academy
Open access
If you are not an Acronis Partner yet, you can start learning on our platform as an individual learner
Partner access
Log in to the Acronis Partner Portal to start your learning journey with MSP Academy.
